Privacy
Policy

1. Introduction

Zarzou Consultancy FZ LLC ("Zarzou", "we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our regulatory consultancy services.

If you have questions or concerns about this policy, please contact us at office@zarzouconsultancy.com.

2. Information We Collect

We collect information you voluntarily provide when you:

• —Submit an intake or contact form on our website
• —Engage our services or request a consultation
• —Correspond with us by email or phone
• —Provide business documentation for filing purposes

This may include full name, email address, phone number, company name, trade license details, tax registration numbers (TRN), ownership structure documents, UBO records, and other regulatory or financial information required to complete government filings on your behalf.

3. How We Use Your Information

We use the information we collect to:

• —Prepare and submit regulatory filings on your behalf
• —Communicate with government authorities as your authorized representative
• —Respond to your inquiries and provide engagement updates
• —Issue engagement letters, dossiers, and compliance documentation
• —Comply with applicable UAE federal and emirate-level legal obligations
• —Improve our services and internal processes

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• —With UAE government authorities and regulatory bodies (FTA, MOD, MOHAP, TDRA, VARA, GCAA, UAESA, MOE, ADDA, MoIAT, MOI) strictly as required to complete your filing
• —With third-party service providers who assist our operations under strict confidentiality agreements
• —When required by applicable law, court order, or UAE regulatory mandate
• —With your explicit written consent

5. Data Retention

We retain your personal information and engagement records for a minimum of five (5) years from the date of last engagement, in line with UAE regulatory and commercial record-keeping requirements. Dossiers submitted on your behalf may be retained longer if required by the relevant authority. You may request deletion of personal data not subject to a legal retention obligation by contacting us at office@zarzouconsultancy.com.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All engagement documents are handled in a structured, numbered-file system with access limited to authorized personnel. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our website may use essential cookies to support site functionality (such as language preference storage). We do not use tracking or advertising cookies. You may disable cookies in your browser settings; this will not affect your ability to access the website's core content.

8. Your Rights

Subject to applicable UAE data protection law, you have the right to request access to, correction of, or deletion of personal data we hold about you. To exercise these rights, contact us in writing at office@zarzouconsultancy.com. We will respond within ten (10) business days.

9. Third-Party Links

Our website may contain links to official government authority portals (FTA, TDRA, GCAA, etc.). We are not responsible for the privacy practices of those external sites and encourage you to review their policies separately.

10. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising in connection with this policy shall be subject to the jurisdiction of the courts of Ras Al Khaimah, UAE.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after such changes constitutes your acceptance of the revised policy.

12. Contact

For any privacy-related queries, please contact: